Planning a cruise can require additional preparation when you or someone traveling with you has a mobility, medical, dietary, hearing, vision, or other accessibility need. Princess Cruises provides an accessibility team and several ways to request assistance before and during a cruise.
If you are searching for how to contact Princess Cruises Special Needs, the first thing to know is that Princess generally refers to these services as accessibility and special-needs assistance. For general accessibility questions, Princess currently lists its Access Office email as and its North America accessibility phone number as 1-800-PRINCESS. Princess also says its North America team supports accessibility-related inquiries globally.
The right contact method depends on what type of help you need. This guide explains where to start, what information to prepare, and how to request assistance for mobility devices, accessible staterooms, service animals, medical equipment, dietary requirements, and other special needs.
For general accessibility and special-needs questions, Princess Cruises provides the following contact options:
Princess specifically notes that its accessibility team cannot handle cruise reservations, change or assign staterooms, or check pricing and availability. Those matters should be directed to your travel advisor or the Reservations team.
This distinction can save time because accessibility assistance and reservation management are handled separately.
The Access Office is the part of Princess Cruises that handles accessibility-related requests and helps guests communicate their needs before sailing.
You can contact the Access Office about matters such as:
Princess recommends notifying the company about specific accessibility needs before sailing so appropriate arrangements can be considered.
When contacting Princess Cruises Special Needs or the Access Office, provide enough information for the team to understand exactly what assistance you require.
It is helpful to include:
For service-animal requests, Princess asks guests to provide the booking number, ship, sailing date, and a brief description of the service animal and the specific work or task it has been trained to perform.
Providing complete information in your first communication can make it easier for the appropriate team to understand your request.
Princess Cruises offers accessible staterooms with features designed for guests with different mobility needs.
According to Princess, accessible staterooms can include features such as:
Princess also describes different accessible stateroom categories, including Fully Accessible staterooms and Ambulatory Accessible staterooms. The exact features depend on the stateroom and ship.
If you need an accessible cabin, contact Princess or your travel advisor as early as possible.
An important point is that submitting a Mobility Questionnaire does not itself guarantee an accessible stateroom. Princess says accessible staterooms are subject to availability and must be reserved and assigned through the appropriate booking process.
The Mobility Questionnaire helps Princess understand a guest's mobility requirements and determine what assistance may be appropriate.
It can be particularly relevant for travelers who:
Princess explains that the questionnaire helps its Access Office properly assist guests with mobility needs. However, completing it is not an approval or confirmation of an accessible cabin.
If your cruise includes transfers, hotels, or shore excursions, mention those requirements when communicating with Princess because accessibility can vary by location.
Yes, Princess allows guests to bring mobility devices, subject to its requirements.
Princess states that it does not provide mobility devices onboard for personal use, although guests can bring their own devices or arrange rentals through partner providers. Princess currently identifies Special Needs at Sea and Scootaround as companies that can provide wheelchairs and other equipment for rental.
Princess also publishes maximum device-width information for different stateroom types, so passengers should check the requirements before traveling.
If you are using a wheelchair or scooter, provide the device details when making accessibility arrangements.
Princess identifies external equipment providers that can deliver mobility equipment for eligible cruise arrangements.
One provider listed by Princess is Special Needs at Sea, which Princess currently lists at in its accessibility information. Another is Scootaround.
Because rental availability, pricing, delivery arrangements, and equipment specifications can vary, contact the provider directly before your trip.
Do not assume that Princess will automatically provide a wheelchair or scooter simply because you have an accessibility request.
Princess welcomes trained service animals with prior approval.
If you plan to travel with a service animal, Princess asks guests to contact its accessibility team before the cruise. The current accessibility guidance provides the Access Office email for these requests.
Your request should include:
Princess also explains that emotional support animals are not permitted on its ships.
Travelers should also check entry requirements for every country or port on their itinerary because documentation and local animal-entry requirements can differ.
Medical questions should be directed to the appropriate Princess medical contact rather than assuming the general accessibility team handles every medical matter.
Princess also explains that its onboard medical centers are intended for acute illness and injury care and are not substitutes for regular healthcare or long-term medical care.
If you have a condition or equipment requirement that could affect your ability to travel safely, contact Princess before your cruise rather than waiting until embarkation.
Guests who require certain medical equipment may need to bring their own equipment and supplies.
Princess specifically states that guests requiring life-sustaining equipment such as ventilators, tracheostomies, suction machines, or hospital beds must bring the equipment and associated supplies, along with qualified and experienced personnel capable of operating and maintaining the equipment.
Because requirements can depend on the type of equipment and itinerary, contact Princess in advance with details about your situation.
Dietary needs can also be communicated through Princess's digital tools.
Princess says guests can use the Princess app to provide dietary requests and food-allergy information. The app's accessibility and dietary requirements section can be used for these requests. Princess also says special menus may be available, including options such as low-sodium, vegetarian, low-fat, low-cholesterol, and kosher meals.
If you have a serious food allergy, provide the information as early as possible and discuss your needs with the appropriate onboard staff.
Accessibility does not end when the ship reaches port.
Princess says guests with disabilities can email the Access Office for assistance with accessible shore excursions. The Access Office works with the Shore Excursion department to help determine available options.
However, accessible excursions may not be available at every destination.
Local factors such as:
can affect whether a particular excursion is suitable.
For this reason, explain your specific mobility requirements before booking an excursion.
If you require an accessible airport transfer, tell Princess or your travel advisor as early as possible.
Princess explains that guests can submit a Mobility Questionnaire for accessible airport transfers, accessible Princess hotel packages, and certain other arrangements.
Accessible transportation can be limited or unavailable in some international ports and destinations, so early planning is particularly important.
Once you are onboard, the Guest Services team can help with many accessibility and mobility questions.
Princess states that the Guest Services Director is a point of contact for accessibility and mobility questions during the cruise. Guests can visit the Guest Services desk or use CrewCall Chat where available.
If you need assistance during embarkation or disembarkation, tell a crew member about your requirements.
Princess also provides an Accessibility Lane at check-in for guests with mobility or other accessibility needs.
Princess provides guidance for children with special needs.
Parents or guardians can use the MedallionClass app and select the OceanProfile accessibility and dietary requirements section to provide relevant information. Princess also asks families to inform youth and teen program staff about medical conditions, allergies, and special needs.
Princess notes, however, that youth staff may not provide one-on-one supervision or administer medication. Families should plan accordingly and communicate their child's needs before sailing.
The safest approach is to contact Princess as early as possible.
This is especially important if you require:
Princess's passage contract asks guests or their travel advisors to inform the company in writing at the time of booking about special medical, physical, or other requirements that may require accommodation. If the need develops after booking, guests are asked to report it as soon as they become aware of it.
Prepare your information before contacting the accessibility team.
This preparation makes the conversation more efficient and helps ensure that important details are not missed.
One of the most useful things to understand is that the Princess Access Office is not the same as the Reservations department.
The Access Office handles accessibility-related concerns, but Princess says it cannot assist with cruise reservations, stateroom changes or assignments, pricing, or availability. Those questions should go to your travel advisor or Princess Reservations.
For example:
Accessibility question:“I need a wheelchair-accessible stateroom because I regularly use a wheelchair.”
Contact the Access Office and discuss the cabin requirement with your travel advisor or Reservations.
Reservation question:“Is cabin 1234 available and how much does it cost?”
Contact Princess Reservations or your travel advisor.
Keeping these two types of requests separate can save time.
For general accessibility inquiries, Princess currently lists the Access Office email as and the North America phone number as 1-800-PRINCESS. Princess also says its North America team supports accessibility-related inquiries globally
Contact your travel advisor or Princess Reservations about the stateroom and contact the Access Office regarding your accessibility requirements. Princess says accessible staterooms are subject to availability and are not guaranteed simply by submitting a Mobility Questionnaire.
Princess allows guests to bring their own mobility devices, subject to its requirements. Guests can also arrange rental equipment through providers identified by Princess.
Princess welcomes trained service animals with prior approval. Guests should contact the Access Office in advance and provide the requested booking and service-animal information. Emotional support animals are not permitted.
Princess says dietary restrictions and food allergies can be entered through the Princess app under the OceanProfile accessibility and dietary requirements section.
Yes. Guests with disabilities can contact the Access Office for assistance with accessible shore excursions. Princess notes that accessibility can vary by destination and some accessible excursions may not be available.
Princess's current accessibility information lists for medical inquiries. For accessibility or ADA-related questions, Princess directs guests to its Access Office.
Knowing how to contact Princess Cruises Special Needs before your cruise can make accessibility planning much easier. Princess provides an Access Office for accessibility-related requests, and its current guidance lists.
For the best preparation, contact Princess or your travel advisor early if you need an accessible stateroom, mobility assistance, a service animal approval, accessible transportation, special equipment, or accessible shore-excursion assistance.
Also remember that an accessibility request is not automatically a reservation or cabin confirmation. Princess recommends discussing stateroom requirements with your travel advisor or Reservations team, while the Access Office handles the accessibility side of your request.
Planning these details before departure gives you more time to clarify requirements and make appropriate arrangements for your cruise.
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