The Celebrity Cruises app is designed to help guests manage their cruise before and during their vacation. After booking a cruise, you can use the app to access reservation information, complete check-in, plan activities, review your itinerary, and make eligible cruise purchases.
If your cruise is not appearing after you sign in, you may need to add or retrieve the reservation using your booking details. Celebrity Cruises explains that reservations can be managed through a Guest Account, and bookings can be manually linked using reservation information.
Adding your cruise before sailing is useful because it gives you more time to check your itinerary, complete available pre-cruise tasks, and plan activities.
Before trying to add your reservation, have your booking information ready.
Depending on the method you use, you may need:
Celebrity's Guest Account FAQ says a booking can be manually linked using a 7-digit reservation number or stateroom number.
Having your booking confirmation nearby can make the process easier, particularly if you have multiple Celebrity Cruises reservations.
First, install the official Celebrity Cruises app on your compatible smartphone.
Celebrity states that the app is available at no charge through the Apple App Store and Google Play Store. It recommends downloading the app before your sailing so you can complete pre-cruise planning and check-in.
Open the Celebrity Cruises app and sign in using your Guest Account credentials.
If you do not have an account, Celebrity allows you to create one through the app. The same Guest Account credentials can be used on the Celebrity Cruises website and mobile application.
Make sure you use the email address associated with your Celebrity account.
After signing in, look through your upcoming cruises.
Celebrity says existing reservations should appear in the app once you are signed into your account.
If your cruise is already displayed, you generally do not need to add it again.
Select the cruise to access the available reservation information and planning features.
If your cruise does not appear, use the reservation-management options to retrieve or add the booking.
Celebrity's current Guest Account instructions say that if you cannot find a current cruise reservation, you can select "Add Another Cruise" and enter the reservation number for that voyage.
Celebrity also states that you can manually link a booking from the Guest Account using your 7-digit reservation number or stateroom number.
Depending on the screen presented by the app, enter the requested reservation details.
For reservation lookup, Celebrity currently lists these details:
These details are used to retrieve a reservation through Celebrity's reservation-management system.
Enter the information carefully. A small difference in the name or booking details can prevent the reservation from being found.
Once the reservation is located, select it and check that the details match your booking.
Review the:
If the information is correct, your cruise should be available through the app for the features supported by your booking.
Yes. In fact, the Guest Account is an important part of managing Celebrity Cruises reservations.
Celebrity explains that a Guest Account allows guests to manage reservation information, view balances, make payments where eligible, add or edit guest information, link reservations, and plan their cruise.
If the reservation is missing, Celebrity's instructions specifically direct guests to use the "Add Another Cruise" option and enter the reservation number.
Therefore, if you are having trouble adding a cruise directly through the app, checking your Guest Account is a useful troubleshooting step.
A cruise booked through a travel advisor can require additional attention because the booking information may be controlled or maintained through the agency.
Celebrity says that if you cannot manually add a booking, you should check with your travel advisor or direct booking agent to make sure accurate personal information was provided when the reservation was created.
If the app cannot locate your reservation, contact the travel advisor who made the booking and ask them to verify the reservation details.
A missing cruise does not necessarily mean that your reservation has been canceled or lost.
Several issues can prevent a booking from appearing.
Check the reservation number against your booking confirmation.
If one digit is incorrect, the system may not locate the reservation.
The name associated with your Guest Account should correspond with the booking information.
If the booking was created with different personal information, the reservation may not appear when you search for it.
If a travel advisor created the reservation, contact the advisor if the booking cannot be added.
Celebrity specifically recommends checking with the travel advisor or direct booking agent when a reservation cannot be manually added.
If your information is correct, try signing out and signing back into the app.
You can also check whether the reservation is visible through your Celebrity Guest Account on the website.
If you have more than one Celebrity Cruises booking, you may want to add another reservation to your account.
Celebrity provides an "Add Another Cruise" option for situations where a current cruise is not displayed in the Guest Account. You can enter the reservation number associated with the additional voyage.
This can be particularly helpful if:
Adding a reservation does not necessarily turn separate bookings into one booking. Each reservation can retain its own reservation number and booking details.
Celebrity's app supports linking reservations in certain situations.
For example, Celebrity's app FAQ explains that when checking in a child on another reservation, the adult can link the child's reservation through the app using the child's name, reservation number, and stateroom number.
This demonstrates why having the correct reservation and stateroom information is important when managing related bookings.
If you are trying to connect two separate adult reservations for other purposes, the available options can depend on the specific bookings and Celebrity's reservation system.
Once your reservation is available in the app, you can use the available features to prepare for your sailing.
Celebrity says the app can be used before the cruise for activities such as:
Feature availability can vary depending on the cruise and ship.
The app can also provide access to information about activities, entertainment, venues, menus, and other onboard features.
Yes.
Celebrity states that you do not need to purchase an internet package to use the app onboard. Once onboard, you can connect to the ship's Guest Wi-Fi and use the app without purchasing an internet package.
This is different from general internet access. An internet package may be required for broader internet use, but Celebrity says the app itself can be used onboard through the ship's Guest Wi-Fi without an internet package.
If your reservation cannot be found after entering the correct information, start by checking your booking confirmation.
Verify:
Then try accessing your Celebrity Guest Account through the website.
Celebrity's Guest Account guidance says that if a reservation cannot be manually added, guests should contact their travel advisor or direct booking agent to verify that the correct personal information was provided with the reservation.
If you booked directly with Celebrity Cruises and still need assistance, contact Celebrity's customer support.
Your booking confirmation contains important details that may be needed to retrieve your reservation.
If you have more than one email address, make sure you are signing into the Guest Account associated with the booking.
Enter your name exactly as it appears in the reservation.
Do not wait until you reach the port. Download the app and add your cruise ahead of time so you can identify account problems before embarkation.
Using the current version of the app can help ensure that you have access to the latest available features and fixes.
Sign into the Celebrity Cruises app using your Guest Account. If your cruise is not displayed, use the available reservation-management option to add the booking. Celebrity says you can use "Add Another Cruise" and enter the reservation number.
You may need your reservation number, last name, ship, and sail date. Celebrity also states that a booking can be manually linked using a 7-digit reservation number or stateroom number.
Check your reservation information and make sure you are signed into the correct Guest Account. If the booking still does not appear, Celebrity recommends checking with your travel advisor or direct booking agent to verify the personal information attached to the reservation.
You may be able to add the reservation, but if the booking cannot be found, contact the travel advisor who made the reservation. They can verify the information associated with the booking.
Yes. Celebrity says people can download the app and view general cruise information even without an upcoming reservation. A Guest Account is needed for the full set of account-related features.
Yes. Celebrity says the same Guest Account username and password can be used to access the Celebrity Cruises app and website.
Celebrity supports linking reservations through its Guest Account, and its app provides reservation-linking functionality for certain situations, including checking in a child on another reservation.
No. Celebrity states that the app can be used onboard without purchasing an internet package when you connect to the ship's Guest Wi-Fi.
Yes. You can sign into the app and access your reservation after creating or using your Guest Account. Celebrity recommends downloading the app before sailing so you have time to plan your cruise and complete available pre-cruise tasks.
First, compare the number with your booking confirmation and check the other requested information. If the reservation still cannot be added, Celebrity recommends contacting your travel advisor or direct booking agent to verify the information attached to the reservation.
Adding a cruise to the Celebrity Cruises app is usually straightforward when your Guest Account and reservation information match. Start by downloading the official app, signing into your Guest Account, and checking whether your cruise already appears.
If the booking is missing, Celebrity provides options for adding another cruise or manually linking a reservation. Its current guidance says you can use the reservation number or stateroom number for manual linking, while its reservation-management instructions also provide an "Add Another Cruise" option.
If the reservation still cannot be found, verify the booking details and contact the travel advisor or direct booking agent that created the reservation. Taking care of the issue before your sailing gives you more time to complete check-in and plan your cruise without unnecessary last-minute problems.
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